Frequently Asked Questions
Everything you need to know about bringing Coastways quality into your home.
What is the standard shipping timeframe for furniture?
Most of our handcrafted home pieces are processed within 2-3 business days. Depending on your location, standard delivery typically takes between 5 to 10 business days.
Do you offer international shipping?
Currently, Coastways ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What is your return policy for home decor?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.
Are your materials sustainably sourced?
Yes, at Coastways we prioritize the planet. We partner with suppliers who utilize reclaimed wood, organic textiles, and eco-friendly manufacturing processes whenever possible.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's portal so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment options through Affirm.